Shipping Information

Shipping Information

Carefully review all the shipping information we provide to help you properly choose the best option that will meet your delivery needs. Please also remember that orders do not ship until the next BUSINESS day, and be sure to add this processing time when estimating your delivery date. We are sorry, but Fin Fun is not responsible for shipping delays beyond our control, such as carrier strikes, work delays, severe weather or customs issues.

Shipping FAQs

Need Assistance?

Customer Service Hours:
Mon - Fri 7am-4pm PT

Shipping Options

All prices are in US dollars. Please remember that orders ship the next BUSINESS day and be sure to factor this processing time into your calculations for ship time and estimated delivery date.

United States

FedEx

Service
Est Cost
Est Delivery
Free Shipping
NOTES Available for all orders of $99 or more (after discounts) in the Continental United States (lower 48 states).
Free
5-7 Business Days
FedEx Ground*
NOTES Available in the 48 continental United States. Does not deliver to PO Box addresses.
$14.95
3-5 Business Days
FedEx 2nd Day Air*
NOTES By the end of the 2nd business day. Does not deliver to PO Box addresses.
$16.95
2 Business Days

* In the continental United States only.

U.S. POSTAL SERVICE

Service
Est Cost
Est Delivery
USPS First Class
NOTES Only available for packages less than 10 ounces. Will deliver to PO Box addresses.
$3.00-$4.00
3-7 Business Days
USPS Priority Mail Continental U.S.
NOTES Delivers on Saturdays. Will deliver to PO Box addresses.
$15.00-$80.00
2-3 Business Days
USPS Priority Mail Hawaii/Alaska
NOTES Delivers on Saturdays. Will deliver to PO Box addresses.
$12.95
2-4 Business Days
USPS Priority Mail U.S. Territories
NOTES Delivers on Saturdays. Will deliver to PO Box addresses. Must select the US Territory as a country at checkout to receive this option.
$12.95
2-4 Business Days

International

UPS International

Service
Est Cost
Est Delivery
FedEx International Economy®
NOTES Available for all countries EXCLUDING USA, Canada and Mexico. Worldwide shipping in 3 to 5 days. This is a premium delivery service for a low, low price! Save over $70 over the standard expedited rate! Does not deliver to PO Box addresses and provides tracking information to your door. Custom and duty fees and other third party handling fees may be assessed by your country before final delivery can be made with this service. The customer is responsible to pay these fees.
Varies by country
5-7 Business Days

All options include package tracking.

Custom and duty fees and other third party handling fees may be assessed by your country before final delivery can be made with this service. The customer is responsible to pay these fees.

Shipping FAQ

When will I receive my order?

Orders placed on Monday-Thursday will be processed and shipped within 24 hours—sometimes even faster. Orders placed Friday-Sunday are typically shipped on the following Monday unless it is a holiday. Orders will not be processed or shipped on holidays. After the order has been shipped, you will receive a confirmation email with shipping/tracking information.

We do our best to ship your products in an efficient manner. Our shipping estimates use data provided by the shipping provider and some deliveries can take longer to arrive. To ensure that you receive your products in time for a holiday or other deadline, please place your order well in advance.

If you are ordering internationally, please track your package closely to make sure that it is delivered in a timely manner. We have found that our international customers receive their package more quickly when this is done. In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.

How do I track my order?

Once your order has shipped, you will be emailed a tracking number. Please enter your tracking number on the carrier's website to track your order.

  • We send you a confirmation email when your order is shipped that contains your tracking number for the carrier you selected. We typically ship packages in the US with UPS. Click on that link or copy and paste it into your browser.

What should I do if I haven’t received an order confirmation email?

The order confirmation email should arrive shortly after the order is placed. If you can’t find the confirmation, please check your SPAM or JUNK folders. If you still can’t find the confirmation, please contact our Customer Service team at customercare@finfun.com 1-844-4FINFUN (844-434-6386) and press option 1 to confirm that the order has been processed.

What should I do if I haven’t received a shipping confirmation email?

If it has been more than 2 business days since you placed your order and received an order confirmation email, but you still have not received a shipping confirmation email, we recommend you first check your SPAM or JUNK folder to make sure it is not there. If you cannot find it, you may contact Customer Service at customercare@finfun.com or 1-844-4FINFUN (844-434-6386) and press option 1 for customer service. On rare occasions, it may take more than 2 business days for a product to ship if there are unforeseen circumstances such as inclement weather, technical issues, or other unusual occurrence.

I received a shipping confirmation email, but I didn’t get a tracking number. Is something wrong?

All shipping confirmation emails should include a tracking number. Please contact our Customer Service team HERE if you did not receive a tracking number.

Are there other shipping or handling charges that I might expect for International orders?

Although we do everything we can to accurately calculate these fees at checkout, some countries may charge additional import or custom fees or other third-party handling fees. Fin Fun has no control over the imposition of these fees and the customer may be required to pay these fees before the package can be delivered. If you have questions or concerns about these fees, please contact your import authorities.

In the past, some postal services have held onto packages without notifying customers for several days. If your order is late, check with the shipping company or your local postal service before contacting us.