I have recently purchased two tails from finfun after falling in love with the colourful patterns and unique flukes. I wish I could end the review there but unfortunately these didn't arrive as expected.
Where one tail was beginning to part a little at the seams, above the zip, the other tail had already torn in exactly the same place. After the amount I'd spent on these, I was disappointed to have already found a problem on opening the package. However, I knew this could easily be fixed so took a picture, sent it into customer services and put both tails back in their package to avoid the issue worsening.
I was shocked to recieve a reply suggesting that the tear must have been caused by my "agression" when removing the vinyl insert (something that is so simple to do), despite the fact I had stated in my initial email, that the issue was present on opening the package and that I had neither removed the insert nor worn the tail yet.
Their reply was backed up with a video tutorial on how to remove the insert and a reminder to "not get frustrated" in the process. I found this really belittling and completely dismissive of a problem with their product that I had done nothing but remove from the box it arrived in.
I was also offered a $20 refund towards getting it repaired locally, which I set out to do. I eventually requested the refund after the repairs where completed but have not received a reply from them for over two weeks, and have contacted them multiple times since.
The customer service has been appalling: patronising when replying, taking no accountability for a product that was imperfect on arrival and have now chosen to ignore me when I asked for the refund they offered for the repairs.
Because if this I will not be purchasing anything from here again.

I have been using the Glacier Aphrodite Elite tail for my gigs for a long time, both in and out of water, and have always loved it! Due to the wear and tear, though, this year it was time to refresh with a new one. I am very happy with how the new tail arrived and also with how long the previous one lasted given it had to put up with saltwater, chlorine, coral, algae, fish, and children!

The picture attached for visuals of the tail is actually the previous one, as I haven't gotten to wear the new one out yet. But the fit and colors are accurate as described! The fluke is gorgeous and VERY large, especially if you are more used to a smaller fin from other brands (like the Mertailor F1 for example), so I would recommend practicing and getting used to the new weight and drag before doing any sort of performance. But the adjustment is well worth it because the fluke looks amazing!

I want to give a special thanks to Shel, the representative who helped me over the phone! I had a custom request regarding the tail and she was so kind and helpful in making sure everything was handled with care. I look forward to continuing to purchase from FinFun!

Perfect for my 10yr old niece

I love it

So beautiful and amazing perfect for professional swimming