Jade Neptune Elite Mermaid Tail

I bought this tail right before the newer reviews started rolling in and was a little hestitant, but I'm glad I did! I also held off on reviewing until I had some more use for the tail.

It's high quality, thick, 4-way stretch neoprene. It performs well outside in natural conditions and in pool conditions. The colors are very bright in person with a reallly nice gradient between the blues and yellows. The fin shape is also very unique and moves really well in the water with good propulsion.

1 star removed for how tight the opening is to insert/remove the vinyl plate and fin, I've been very careful with it and it's stil starting to tear the slightest bit around the end of the zipper as the opening needs to be like 1-2inches larger for ease.

Overall very happy, easily comparable in quality to other high end tails on the market for a fraction of the price!

I love my tail so much! It’s so comfortable and looks so beautiful!! I’ve swam in it multiple times already and it’s held up great so far, and is fantastic to swim in. The monofin is very comfortable and has great propulsion.

This tail is so awesome. No one can catch me in the water. What you know about that boooooiiiii

I have recently purchased two tails from finfun after falling in love with the colourful patterns and unique flukes. I wish I could end the review there but unfortunately these didn't arrive as expected.
Where one tail was beginning to part a little at the seams, above the zip, the other tail had already torn in exactly the same place. After the amount I'd spent on these, I was disappointed to have already found a problem on opening the package. However, I knew this could easily be fixed so took a picture, sent it into customer services and put both tails back in their package to avoid the issue worsening.
I was shocked to recieve a reply suggesting that the tear must have been caused by my "agression" when removing the vinyl insert (something that is so simple to do), despite the fact I had stated in my initial email, that the issue was present on opening the package and that I had neither removed the insert nor worn the tail yet.
Their reply was backed up with a video tutorial on how to remove the insert and a reminder to "not get frustrated" in the process. I found this really belittling and completely dismissive of a problem with their product that I had done nothing but remove from the box it arrived in.
I was also offered a $20 refund towards getting it repaired locally, which I set out to do. I eventually requested the refund after the repairs where completed but have not received a reply from them for over two weeks, and have contacted them multiple times since.
The customer service has been appalling: patronising when replying, taking no accountability for a product that was imperfect on arrival and have now chosen to ignore me when I asked for the refund they offered for the repairs.
Because if this I will not be purchasing anything from here again.

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